Frequently Asked Questions

We work with independent physicians, group practices, and clinics across all major specialties — including internal medicine, family practice, cardiology, orthopedics, dermatology, and more. We serve clients in both the US and Gulf region.

Yes. We manage claims for all major US insurance carriers as well as self-pay billing, patient statements, and Gulf region private billing.

Most practices are onboarded within 5–7 business days after we receive your practice information and credentials.

Absolutely. We follow strict data confidentiality protocols aligned with HIPAA. All information is handled through encrypted, secure channels only. No data is ever transferred via unsecured channels.

We receive your encounter data or transcriptions, code the claims, submit them to the payer, follow up on denials, and send you regular reports — you stay informed at every step.

Yes. Denial management and claim follow-up are included in our service. We work to recover every dollar owed to your practice.

We work with most major practice management systems. During onboarding, we'll confirm compatibility and guide you through the setup.

Standard turnaround is 24 hours. Urgent transcriptions can be delivered within 12 hours upon request.

We deliver in Word, PDF, or directly into your EMR/EHR system depending on your preference.

Yes — our team is experienced with a wide range of accents and medical specialties, ensuring accurate transcriptions every time.

Billing services are priced as a percentage of monthly collections (5–8%). Transcription is priced per 65-character line. Use our Quick Cost Estimator below to get an instant ballpark.

No hidden charges. A one-time setup fee applies on onboarding — this is discussed transparently before you sign anything.